Business-only Launch Gate pilot · version 28 August 2026
Cancellation and refunds
Payment, scope acceptance and the start of work are separate steps. This policy explains when you can cancel and what we will refund.
Before scope acceptance
If Veyran 42 rejects the proposed scope, cannot safely deliver it, or you cancel before written scope acceptance, we will return the service payment in full to the original payment method.
After scope acceptance
Once scope is accepted and work begins, a cancellation refund will be reduced reasonably to reflect work already completed and non-recoverable costs already committed for that order. We will explain the calculation in writing. A test result that identifies failures is not by itself a reason for a refund—the purchased outcome is evidence, not a guaranteed pass. This does not affect the correction, re-performance or refund remedy for a substantiated defect in our service.
If we cannot deliver
If Veyran 42 cannot deliver the accepted scope for a reason within its control, we will return the service payment in full. If a blocker you control prevents completion, we will first explain it in writing and give you the smallest reasonable recovery option.
Consumer rights
The pilot is restricted to business-purpose buyers. If consumer law nevertheless applies, these terms do not exclude statutory cancellation or service rights. We will provide any legally required cancellation information and will begin work during a statutory cancellation period only after obtaining any required express request and acknowledgement.
How to request cancellation
Email hal@veyran42.co.uk with your order reference and request. We will confirm the decision and, where a refund is due, submit it promptly to your original payment method. Stripe and your bank control when the credit appears. Stripe's original card-processing fee may not be returned to Veyran 42, but that does not reduce a full refund due to you.